Account Configuration

Overview

The Account Configuration page gives Super Admin users control over the foundational settings that govern how Transpeye operates for a customer account. This includes the account’s identity details, the contact addresses that receive alert notifications, and the time settings that determine when working hours are active and how timestamps are displayed.

Getting these settings correct at the outset is important. Time settings affect how analytics data is segmented and reported, and contact configuration determines whether the right people receive critical alerts.

The Account Configuration page is located at /customer_leaf_page.

Step-by-Step Guide

Step 1: Open the Account Configuration Page

Log in with a Super Admin account (ROLE_SUPERADMIN) and navigate to /customer_leaf_page, or select Configuration from the administration navigation menu.

The page is divided into three main sections: Account Details, Contact Configuration, and Time Settings.

Step 2: Review and Update Account Details

The Account Details section contains the core identity information for the customer account.

Account Name The registered display name for this customer account. This name appears throughout the platform — in the context switcher, on exported reports, and in alert notifications. Use the customer’s official trading name to avoid confusion.

Contact Name The name of the primary contact person for this account. This is an internal reference field used by Transpeye staff.

Address and Location Fields Physical address details for the account’s primary registered location. These fields are used for reference and may appear on exported documents.

Update any fields that have changed and select “Save” to apply the changes.

Step 3: Configure Contact Information

The Contact Configuration section defines which email addresses receive alert notifications from Transpeye. When the platform generates an alert — such as a transaction anomaly, a camera going offline, or a system event — it dispatches email notifications to the addresses listed here.

Alert Recipient Email Addresses Enter one or more email addresses in the alert recipients field. Multiple addresses can typically be entered as a comma-separated list. Each address entered here will receive all alert notification emails generated for this account.

Consider the following when configuring recipients:

Include the customer’s primary security or operations contact.
If the customer has a monitoring team or helpdesk, include their shared inbox rather than individual addresses where possible. This ensures continuity if a staff member is absent.
Do not include external parties (for example, third-party contractors) without explicit authorisation from the customer.

Select “Save” after updating contact details.

Step 4: Configure Time Settings

The Time Settings section controls two important aspects of how time-sensitive data is handled for this account.

Timezone Select the correct timezone for the customer account from the dropdown list. This setting determines how timestamps are displayed in analytics dashboards, transaction records, alert logs, and exported CSV files.

For customers with sites across multiple timezones, the account-level timezone should match the timezone of the customer’s primary operating location or head office. Individual site timezones, if required, are managed at the store level.

Changing the timezone affects the display of all historical data immediately — existing timestamps are re-rendered in the new timezone. No data is deleted or modified.

Working Hours Working hours define the period within each day that Transpeye treats as active business time for this account. This setting has several downstream effects:

Analytics segmentation. People-counting and transaction analytics can be filtered to working hours only, excluding data from periods when the premises are closed.
Alert suppression. Certain alert types can be configured to suppress notifications outside of working hours, preventing false positives from triggering during closed periods (for example, a camera detecting movement after closing time).
Report framing. Some report types use working hours as the default time window for daily summaries.

Set the Start Time and End Time for working hours. If the customer operates different hours on different days, check whether the platform supports day-specific working hour schedules, or set the hours to cover the broadest operating window.

Select “Save” after updating all time settings.

Step 5: Verify the Configuration

After saving, review each section to confirm the settings are correct. Pay particular attention to:

Timezone — verify it matches the customer’s primary operating location
Alert recipient addresses — send a test alert if possible to confirm delivery
Working hours — confirm start and end times reflect the customer’s actual trading hours

Tips

Set the timezone before any data is collected. If the timezone is incorrect when the account first goes live, all historical timestamps will be offset. It is easier to configure this correctly at setup than to explain inconsistent data to the customer later.
Use a shared inbox for alert recipients. An individual’s email address is a fragile configuration — if that person leaves, alerts stop reaching anyone. A shared team inbox is more resilient.
Review configuration after Daylight Saving changes. If the customer’s timezone observes Daylight Saving Time, verify that Transpeye is handling the transition correctly each season. Most timezone settings use regional identifiers (for example, “Europe/London”) that account for Daylight Saving automatically, but it is worth confirming.
Working hours affect alert sensitivity. If the customer receives too many out-of-hours alerts, review the working hours configuration and adjust alert suppression settings accordingly.

Troubleshooting

Changes saved on the configuration page are not reflected in the analytics dashboards. Dashboard views may cache settings for a short period. Perform a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) and reload the dashboard. If the issue persists, log out and log back in to clear the session cache.

Alert notification emails are not being received. Verify the email addresses entered in the Contact Configuration section are correct. Check for typos and confirm there are no trailing spaces. Ask the recipient to check their spam or junk folder, as automated alert emails from a new sender domain may be filtered. If the issue persists, contact Transpeye support to verify the email delivery system is operating normally.

The timezone dropdown does not contain the timezone I need. The timezone list follows the IANA timezone database standard (for example, “Pacific/Auckland”, “Europe/London”, “America/New_York”). Search by country name or city if the full timezone identifier is not immediately visible. Contact Transpeye support if a required timezone is genuinely absent from the list.

I do not see the Configuration page in the navigation. The Account Configuration page is restricted to Super Admin users (ROLE_SUPERADMIN). If you have a Partner or Customer role, this page is not accessible. Contact your Transpeye administrator if you believe you should have access.