Exporting Data and Downloading Installers

Overview

Transpeye provides two categories of downloads: data exports and software downloads. Data exports allow you to extract transaction records, alerts, and alarm history from the platform in CSV format for offline analysis, auditing, or reporting. Software downloads provide the agent installer and utility tools needed to set up and maintain field devices at customer premises.

This guide covers both categories. Data exports are available from individual list pages throughout the platform. Software downloads are centralised on two dedicated pages.

Step-by-Step Guide

Step 1: Export Transaction Data to CSV

Transaction data is exported from the Transactions list view within the active customer account.

Navigate to Transactions in the left-hand navigation menu.
Apply any filters you need — by date range, store, till, or transaction type — to narrow the export to the relevant records.
Select “Export CSV” from the action controls above the transaction table.
Your browser downloads a .csv file containing all transaction records matching the current filter state.

The CSV file includes columns for transaction date and time, till identifier, store, transaction type, amount, and any anomaly flags raised by the platform.

Step 2: Export Alert Data to CSV

Alert data is exported from the Alerts list view.

Navigate to Alerts in the left-hand navigation menu.
Apply filters as required (for example, by date range, alert type, or severity level).
Select “Export CSV” above the alerts table.
Your browser downloads a .csv file containing all alert records matching the active filters.

The alert export is useful for compliance reporting, incident reviews, and handover documentation when transitioning account management responsibilities.

Step 3: Export Alarm Data to CSV

Alarm data follows the same process as alerts but is accessed from the Alarms list view.

Navigate to Alarms in the left-hand navigation menu.
Apply any relevant filters by date, device, or alarm type.
Select “Export CSV” above the alarms table.
Your browser downloads a .csv file of the filtered alarm records.

Note: Alerts and alarms are distinct record types in Transpeye. Alerts are typically generated by transaction anomaly detection logic, while alarms are generated by device or camera events. Export each separately if you need both datasets.

Step 4: Download the Agent Installer

The agent installer is the software package you install on a machine at the customer’s physical premises. Once installed and running, the agent connects to the Transpeye platform and begins relaying data.

Navigate to /download_installers (accessible via Downloads or Installers in the navigation, depending on your account configuration).
The page lists the available installer packages, typically organised by operating system or agent version.
Select the appropriate installer for the target machine’s operating system.
Your browser downloads the installer file.

Transfer the installer to the customer’s site machine (via USB drive, secure file transfer, or direct download on the local machine) and run it following the agent installation instructions provided separately by Transpeye.

Step 5: Download Utility Tools

Utility tools are supplementary software packages used for diagnostics, configuration assistance, or network testing at customer sites.

Navigate to /download_tools (accessible via the same Downloads section as the agent installer, or at the direct URL).
Review the list of available tools and their descriptions.
Select the tool you need and download it.

The available tools vary depending on your account configuration and the products licenced to the customer. Contact Transpeye support if you expect a tool to be available but cannot see it listed.

Tips

Filter before exporting. Exporting without filters on a large account can produce very large CSV files that are slow to open in spreadsheet applications. Apply date range filters as a minimum before exporting.
CSV exports reflect the current filter state. If you want a complete export, clear all filters before downloading. If you want a scoped export (for example, one month of data for a single store), apply those filters first.
Download installers from within the correct customer context. Some agent installer packages are versioned or configured per customer. Ensure you are in the correct customer context before downloading to receive the right package.
Keep installer versions consistent. When deploying agents across multiple sites for the same customer, download all installers in the same session to ensure you are deploying the same version to every site. Mixed versions can cause inconsistent behaviour.
Retain exported CSVs for audit purposes. Some customers have contractual or regulatory requirements to retain transaction and alert records. Export and archive data regularly, or agree a schedule with the customer for periodic exports.

Troubleshooting

The Export CSV button is not visible on the Transactions page. Confirm that you are operating in a customer’s context, not the top-level Partner view. Data exports are available at the customer account level. Also verify that your user role has export permissions. Contact your Transpeye administrator if the button remains absent after switching context.

The downloaded CSV file is empty. The most common cause is an overly restrictive filter. If the date range excludes all records, or a store filter is applied to a store with no transactions, the export will produce an empty file. Clear all filters and re-export to confirm whether data exists for the account.

The agent installer page shows no downloads. The downloads page only lists packages that are available for your account configuration. If no installers are listed, it is possible that the feature has not been activated for this customer account. Contact Transpeye support to confirm whether the account has an active agent licence and that installers have been made available.

The agent installer fails when run on the customer’s machine. Verify that the target machine meets the minimum system requirements for the Transpeye agent. Common causes of installer failure include insufficient operating system version, missing runtime dependencies (.NET or similar), or security software blocking the installer. Review the detailed agent installation guide or contact Transpeye support for assistance.

I downloaded an installer but it appears to be the wrong version. Confirm which customer context you were in when you downloaded the file. Return to the correct customer context, navigate to the Downloads page, and check the version number of the listed installer against what you expected. If the version is still incorrect, contact Transpeye support.